Tahada
Support
Questions, a problem, or a scan that read wrong? Email us and we'll get back to you within two working days.
Common questions
My scan photo read a number wrong
You can fix any value before saving. If it's already saved and not yet approved, delete it in Check-ins and add it again.
Why can't I delete a scan?
Once a league admin approves a scan it's locked, so standings can't change after the fact. Ask the admin if something is wrong.
How are my targets set?
From your starting scan, your sex and height, the league's difficulty and how long the league runs. Fat targets are larger the more fat you have to lose; muscle targets are steady and lower for women. League admins can adjust targets.
My starting scan is old
Scans taken more than two weeks before a league starts go to the admin to keep or reject. Your goals show straight away, and a new scan replaces the old one automatically.
Apple Health isn't syncing
On iPhone open Settings → Health → Data Access & Devices → Tahada and turn on Weight, Steps and Active Energy. Then tap Sync now in Check-ins.
I didn't get the confirmation email
Check your spam folder, then tap "Resend email" on the login screen.
Cancel Premium
iPhone: Settings → your name → Subscriptions → Tahada. Android: Google Play → Payments & subscriptions.
Delete my account and data
In the app: Profile → Delete account. This removes your profile, scans, photos and scores.
See also our Privacy Policy and Terms of Use.